Sphoro builds three focused products for problems most teams currently handle with tools that were not designed for them. Each has its own API and its own console. All three run on the same infrastructure and the same security model.
One click records the screen, the browser console, the network calls and the environment. The model reads all four together and opens the ticket in the tracker your team already uses.
bugcatch.sphoro.com
The agent reads your documentation, your past tickets and live account state, then calls your own API to issue the refund or change the status. When it cannot finish, it hands a person the full thread.
Try the demo below
Speech recognition, the model and speech synthesis stream into each other instead of running one after another, so the agent starts speaking before the earlier stages finish. It stops when the caller talks over it.
voice.sphoro.com
Not the ordinary path, which works. These are the few places where software meets the real world and the real world wins. They are expensive, they are difficult, and they are usually handled by a tool built for something else.
Sphoro's bet is that each one deserves a product. Three of them, sharing one set of infrastructure, so the second was cheaper to build than the first and the third was cheaper than the second.
See what we built for eachA report arrives with no console, no network trace and no environment. An engineer spends an afternoon failing to reproduce it, and the ticket goes back marked cannot reproduce.
Every voice bot that has been hung up on shares one flaw, which is the pause. Wait longer than about eight hundred milliseconds and the caller knows they are talking to a machine, and stops trying.
A refund, a status lookup, a password reset. Work a person should never have seen, queued behind work only a person can do, with a chatbot in front of it that answers questions but cannot press the button.
Each product stands on its own, with its own site, API and price. Start with one, and add the others only if they earn a place in your stack.
One click records the screen, the browser console, the network calls and the environment. The model reads all four together, writes a summary and a likely cause, and opens the ticket in the tracker your team already uses.
The agent reads your documentation, your past tickets and live account state, then calls your own API to issue the refund, change the status or reset the account. When it cannot finish a request it hands a person the full thread and the account context. We also build agents for jobs outside support.
Speech recognition, the model and speech synthesis stream into each other instead of running one after another, so the agent starts speaking before the earlier stages have finished. It stops as soon as the caller talks over it. You bring your own carrier and your own models.
The products are separate. The infrastructure under them is not. That is why the third product took a fraction of the time the first one did, and why a security review of one covers the rest.
A Chrome extension or 4 kB SDK for BugCatch, one phone number for Voice, one widget for the Agent. Most teams are running in an afternoon.
Captures and transcripts are redacted before they are written to disk, and what is kept is bounded by the retention limit on your plan rather than held indefinitely.
AES-256-GCM at rest. Roles, audit logs and per-plan retention are enforced by the API rather than the console, so they hold for direct API users too.
Jira, GitHub, Linear, Slack, webhooks and a REST API. Sphoro fits into the workflow you have instead of asking your team to move into a new one.
All three products call models through the same router, which fails over to another provider mid-request if one stops responding. You can point it at your own models.
Postgres, Redis and a Node API, deployable in your own cloud, with self-hosting available on Enterprise.
This is a scripted preview that runs in your browser and sends nothing anywhere. It shows the call the agent makes before it answers, because completing the task is the part that matters.
These describe the kinds of business the products are built for. They are not named customer references. We can walk you through live systems on a call.
Voice handles the verification call and answers when the applicant rings back about a document or a payment. The Customer Agent takes the ones that arrive in chat, calling your own API to move the application on.
BugCatch sits in the product and in the support console, so a customer's report carries its own recording. The Customer Agent handles the tickets that were never bugs to begin with.
Voice takes the call end to end and escalates to a telecaller with the transcript attached. The Customer Agent covers the same requests in chat, on the same infrastructure.
Each of these runs on its own public host with its own API and console. The dates are the first commit in each repository.
Model routing, the event bus, the identity model and the encryption were built once. A new product inherits all of it, which is why the third shipped in weeks rather than quarters.
A team can start with BugCatch in engineering and later add the Agent in support and Voice in the contact centre. Same contract, same security review.
Three products, and a deliberate refusal to build a platform before building the things that go on it.
Sphoro started from a straightforward view. Most software pain comes from a handful of moments that are genuinely difficult, and those moments deserve products rather than features attached to something else.
So we build them one at a time. BugCatch turns a vague report into a reproducible ticket. Sphoro Voice answers the phone inside a second. The Customer Agent resolves support requests end to end. Each one is integrated with a single API call, because that is the bar we would want as engineers.
We build three AI products: BugCatch for bug capture and triage, Sphoro Voice for phone calls, and the Customer Agent for support requests. We also build custom agents to order.
No. Each product has its own site, API and pricing. Most customers start with one.
Each product needs one integration: a Chrome extension or 4 kB SDK for BugCatch, one phone number for Voice, one widget for the Agent. Most teams are running the same day.
Yes. Tell us the job, whether that is sales, onboarding, operations or an internal tool, and we build an agent around your product, data and workflow.
Yes. The stack is Postgres, Redis and a Node API, and it deploys into your account. Self-hosting is available on Enterprise.
Captures and transcripts are redacted before storage, and everything at rest is encrypted with AES-256-GCM. Roles, audit logs and retention limits are enforced in the API.
Book 30 minutes with the team. We will tell you which product fits, or whether none of them do. If you are investing rather than buying, say so and we will bring the numbers instead of the demo.
Or email info@sphoro.com.